How To File A Case In Consumer Court

Here is a step-by-step guide on how to file a case in a consumer court in India:

1. Identify the relevant consumer court: As mentioned earlier, depending on the amount of compensation claimed, the case should be filed in the appropriate consumer court. The National Consumer Disputes Redressal Commission (NCDRC) is the apex body for consumer disputes in India, and handles cases involving amounts above Rs.1 crore. The State Consumer Disputes Redressal Commission (SCDRC) handles cases involving amounts between Rs. 20 lakh and Rs. 1 crore, and the District Consumer Disputes Redressal Forum (DCDRF) handles cases involving amounts up to Rs. 20 lakh. You should file your complaint in the appropriate consumer court based on the amount of compensation you are seeking.
2. Draft the complaint: The complaint should be drafted carefully, and should include details such as the name and address of the complainant and the opposite party, a brief description of the goods or services involved, the date of purchase or service, and the amount of compensation claimed. The complaint should also state the legal grounds for the claim, and the relief sought. It is advisable to seek the help of a lawyer or a legal expert while drafting the complaint.

Required Documents

1. Attach supporting documents: Supporting documents such as invoices, receipts, agreements, and correspondence related to the dispute should be attached to the complaint. These documents will help the court understand the nature of the dispute and the claims being made by the complainant.
2. Pay the filing fee: The complainant should pay the filing fee as prescribed by the consumer court. The fee varies depending on the amount of compensation claimed, and the state in which the complaint is being filed.
3. Submit the complaint: The complaint should be submitted to the relevant consumer court in person or by registered post. The complaint should be addressed to the President of the consumer court, and should include the name and address of the complainant, the opposite party, and their respective lawyers, if any.

Hearing

1. Attend the hearing: Once the complaint is submitted, the court will issue a notice to the opposite party. Both parties will be given an opportunity to present their case before the court. The complainant should attend all the hearings and present their case with the help of a lawyer if required. The opposite party may also be represented by a lawyer.
2. Receive the judgment: After hearing both parties, the consumer court will pass a judgment and issue an order for compensation or any other relief as deemed appropriate. The complainant should receive a copy of the judgment, and should comply with the order as directed by the court.

Conclusion

It is important to note that the legal procedures for filing a case in a consumer court may vary slightly. This is depending on the state in which the complaint is filed. It is advisable to seek the help of a legal expert to understand the specific procedures and requirements of the relevant consumer court.